RETURN & REFUND POLICY

Return of damaged or non-operational units

Falcons™ GPS Tracking provides 02 years replacement warranty on each sold GPS Tracking Device. If you believe you have received a damaged or defective product, or if the product ceases to function correctly after installation, please return it immediately for exchange or testing. If a device is deemed to be defective, we will immediately replace the device free of charge.

Buy back of sold units

Falcons™ GPS Tracking offers buy back scheme on the sold GPS Tracking Device with in 01 year of 1st installation. Buy back price is fixed to taka 1000.00 for any kind of device. Device must be is good and workable condition in order to avail buy back scheme.

Government Tax

Government of Bangladesh has imposed 5% tax on each sim service effective from 11 June 2020. Customer will bear 2.5% of the imposed tax which will be deducted extra on the paid amount during online PAY/CHECK OUT.

Return of extra paid amount

If you have paid any amount extra by mistake please contact our customer service immediately. We will return the extra paid amount in next 48 hours.

Adjustment of the extra paid amount

If you have paid any amount extra intentionally or by mistake the extra paid amount will be adjusted with the bill of next month upon your approval.